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Our Shipping Policy

How It Works

The business is based in Canada and all packages are shipped within 1-3 days of purchase. All custom orders will be shipped as soon as it is developed to customer specifications. If you need your item(s) faster, please let us know before ordering and we will let you know if we are able to accommodate you.

Please make sure your location address is correct as I will be sending your package to the address provided. PLEASE make sure that your confirmed address is correct before you check out. If you would like your package sent to someone as a gift, I am happy to do that and will include a free card with your special message. You just need to ensure that you leave a note in the comments section when ordering.

All orders within Canada will be shipped via Canada Post. A tracking code will be provided and delivery times are approximately 5-7 business days.

All US orders (except handmade cards and bookmarks) are shipped via USPS and it normally takes 4-6 business days to arrive at the destination location. The tracking information for all the packages shipped through USPS will be sent to you once the order has been shipped.

For all international customers, please note that Standard Shipping refers to ground transportation and it could take between 10-30 days to arrive at the destination address. The package will not be tracked or insured. If you want your package tracked and insured then please let me know and I will provide you with the additional costs.

Unfortunately, you are responsible for any customs/duty fees assigned by your country upon entry into your country. These vary by location and estimates are not provided to the seller. I WILL NOT BE RESPONSIBLE FOR THIS CHARGE and cannot reimburse you this fee as it is paid to your country & not to me. Please do not purchase items from my Website Online store if this arrangement is not acceptable to you.

Delivery time frames are not guaranteed. Packages can sometimes be held for inspection by officials in the destination country. Although rare, U.S customs has up to 45 days to inspect a held package. We will not be held liable for postal delays. By purchasing, you agree to these terms.

I do a lot of due diligence when packaging your product. When I ship an item, it is bubble wrapped and packages carefully. If an item is lost or damaged during shipment I am not responsible for this but will work with you to find a solution. If you wish to add insurance to shipping, you will have to let us know as this is not automatically included.

If you want to SAVE a few dollars and are purchasing several items I can create a CUSTOM LISTING usually with a lower combined shipping cost.

If you live in or around Mississauga I will waive shipping charges if you want to pick up your purchase. Please contact me about this option before paying, so I can send you a revised listing without shipping costs.

Thank you for your patience and understanding.

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Policies at Henna By Pramila

Returns & Exchanges 

I don't accept returns, exchanges, or cancellations.

But please contact me if you have any problems with your order.

Returns and exchange details

A refund will be issued on a case-by-case basis. All attempts will be made to ensure the product meets the customers' specifications prior to shipment. If there is a situation that warrants a refund then it will be issued on a case by case basis. I do not send replacements. If there is any problem with your order then you must contact me within 7 days after you receive the order. Any package that is marked delivered will not be subject to any refund.

Custom and made-to-order items are made for you only and are non-refundable.

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Payment Policies

Payment Policy
Henna Crafts by Pramila is based in Canada. We accept payments through Paypal, Credit/Debit Card & Google Pay and payment must be made immediately at the point of sale. This policy also applies to custom orders.

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